BSB50315 Diploma of Customer Engagement
This qualification would apply to individuals with various job titles including contact centre managers, quality assurance officers, analysts, schedulers and customer contact managers.
Individuals in these roles would possess sound relationship management skills and be well-equipped to support a team. They would typically manage complex multi-channel customer interactions including training others and promoting continuous process improvements within an organisation.
Candidates undertaking this qualification require sound relationship management skills. They may provide technical advice and support to a team.
Course Outcomes
A Diploma of Customer Engagement (BSB50315) will be awarded upon successful completion of this course.
Possible job roles relevant to this qualification include:
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Customer Service Manager
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Contact Centre Manager
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Customer Contact Segment Manager
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Quality Assurance Officer
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Customer Service Coach
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Analyst
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Scheduler
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Complex Enquiry Customer Service Manager
Entry Requirements
English language, literacy, and numeracy skills equivalent to at least Year 12 level. Basic to intermediate computer skills are also required for entry into this qualification.
Delivery Methods
OPTION 1 - Study Online
Study where and when it suits you by using our interactive elearning platform.
You will have 12 months to complete this course at your own pace.
OPTION 2 - Face to Face
Face to face Classes are advertised in our "Upcoming Courses" page.
We can also schedule onsite face-to-face workshops for groups of 5 or more within your business. Note that there may be additional work required following the workshop.
OPTION 3 - Recognition of Prior Learning (RPL)
If you already have skills and experience relevant to this qualification you may be eligible for RPL. Contact us for a Free Skills Assessment to determine if this is the right option for you.