BSB40315 Certificate IV in Customer Engagement
This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate.
Duties at this level are varied and may include responding to complex customer requests, handling complaints, coaching staff and completing related administrative tasks.
Candidates undertaking this qualification require sound communication and interpersonal skills. They may provide technical advice and support to a team.
Course Outcomes
A Certificate IV in Customer Engagement (BSB40315) will be awarded on successful completion of this course. Possible job roles relevant to this qualification include:
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Contact Centre Team Leader
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Quality Assurance Coordinator
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Customer Service Coach
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Analyst
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Scheduler
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Complex Enquiry Customer Service Operator
Entry Requirements
English language, literacy, and numeracy skills equivalent to at least Year 11 level. Basic computer skills are required for this qualification.
Delivery Methods
OPTION 1 - Study Online
Study where and when it suits you by using our interactive elearning platform.
You will have 12 months to complete this course at your own pace.
OPTION 2 - Face to Face
Face to face Classes are advertised in our "Upcoming Courses" page.
We can also schedule onsite face-to-face workshops for groups of 5 or more within your business. Note that there may be additional work required following the workshop.
OPTION 3 - Recognition of Prior Learning (RPL)
If you already have skills and experience relevant to this qualification you may be eligible for RPL. Contact us for a Free Skills Assessment to determine if this is the right option for you.