BSB30215 Certificate III in Customer Engagement
This qualification reflects the role of individuals who typically undertake complex customer interaction under supervision and with some authority to delegate.
Duties for individuals at this level would likely include working with a range of communication channels, receiving and responding to customer requests, handling customer complaints, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.
Course Outcomes
Upon successful completion of this course a Certificate III in Customer Engagement (BSB30215) will be awarded.
This qualification is suited to those looking to begin careers in the following roles:
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Customer Service Agents and Operators
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Customer Services Representatives
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Call Centre Operators
Entry Requirements
English language, literacy, and numeracy skills equivalent to at least Year 10 level. Basic computer skills are required for this qualification.
Delivery Methods
OPTION 1 - Study Online
Study where and when it suits you by using our interactive elearning platform.
You will have 12 months to complete this course at your own pace.
OPTION 2 - Face to Face
Face to face Classes are advertised in our "Upcoming Courses" page.
We can also schedule onsite face-to-face workshops for groups of 5 or more within your business. Note that there may be additional work required following the workshop.
OPTION 3 - Recognition of Prior Learning (RPL)
If you already have skills and experience relevant to this qualification you may be eligible for RPL. Contact us for a Free Skills Assessment to determine if this is the right option for you.