SIR30216 Certificate III in Retail
This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations.
They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision.
Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
Course Outcomes
Upon successful completion of this course, participants will be awarded with a Certificate III in Retail (SIR30216).
This will be suited to the following job roles:
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Frontline Assistant
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Customer Service Representative
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Shop Assistant
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Retail Supervisor
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Team Leader
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Senior Sales Assistant
Entry Requirements
English language, literacy, and numeracy skills equivalent to at least Year 10 level.
Delivery Methods
OPTION 1 - Study Online
Study where and when it suits you by using our interactive elearning platform.
You will have 12 months to complete this course at your own pace.
OPTION 2 - Face to Face
Face to face Classes are advertised in our "Upcoming Courses" page.
We can also schedule onsite face-to-face workshops for groups of 5 or more within your business. Note that there may be additional work required following the workshop.
OPTION 3 - Recognition of Prior Learning (RPL)
If you already have skills and experience relevant to this qualification you may be eligible for RPL. Contact us for a Free Skills Assessment to determine if this is the right option for you.