Customer Engagement Qualifications

 

 

These qualifications could apply to individuals with various job titles including contact centre managers, quality assurance officers, analysts, schedulers and customer contact managers.

 

Individuals in these roles would possess sound relationship management skills and be well-equipped to support a team.

​

They would typically manage complex multi-channel customer interactions including promoting continuous process improvements within an organisation.

​

These qualifications are designed to reflect the role of individuals who typically interact with customers. e.g internal sales staff, call centre operators, retail staff, customer service attendants, and door to door sales just to name a few.

​